Whether you're a global business or a scrappy startup, how you manage customer care as well as assistance issues. A great deal. Without pleased, satisfied clients, your company can not do well. However as your firm grows, keeping constantly excellent service experiences can obtain difficult. This is where customer service management assists. Definition: What is customer service management? Customer care management is how a business runs its client service operation and also makes it possible for consistently fantastic service experiences that drive consumer loyalty. It consists of whatever from educating new solution representatives, to maximizing assistance processes, to measuring solution success. Fantastic customer support experiences can boost sales by 20% or more, however poor ones send out customers packing quick. According to PwC, 32% of customers will quit doing business with a brand name after simply one disappointment.