What is ITSM integration? ITSM integration is a set of principles and policies aimed at providing the right mix of people, processes and technology to deliver IT support to users. It defines a specific set of best practices for aligning IT services with business needs to address specific challenges related to ITSM. What is IT service management? IT Service Management is simply how the IT team manages the end-to-end delivery of IT services to customers. It includes all processes and activities to design, create, deliver and support IT services. Main concept of ITSM is the belief that IT should be delivered as a service. What is an Example of ITSM Examples of ITSM tools includes Axios Systems’ Asyst, ServiceNow and BMC Remedy. Other systems management tools support the ITSM process. This tool category includes configuration management database (CMDB), asset management, license management, application performance monitoring (APM), and log analytics software. What is an ITSM process? IT Service Management (ITSM) is the process of designing, delivering, managing and improving the IT services that an organization provides to its end users. To grow an organization, ITMS focuses on aligning IT processes & services with business objectives. Benefits of IT Service Management: 1. Improve Efficiency. 2. Reduce Operational Costs. 3. Risk-Free Implementation of IT Changes. 4. Improve Accountability Through Standardization. 5. Improve Accountability within Business Functions. 6. Improve Effectiveness. 7. Improve Visibility into Operations. 8. Improve Visibility into Performance. 9. Increase Self-Service Productivity. 10. Better Service and Customer Experience. 11. Improve Access and Communication Channels. 12. Reduce Unnecessary Workload. 13. Achieve a Better ROI. 15. Saves the Business Time. 16. Saves the Business Money. 17. Manage Change More Efficiently. 19. Transparency into IT Processes and Services. 20. Higher Return on IT Investments.