Introduction: In today's high-speed digital world, customer service plays a crucial role in the success of any business, specifically small to medium businesses (SMBs). With constrained resources and manpower, SMBs frequently struggle to provide continuous customer support. However, with the arrival of AI chatbots, these businesses can now enhance their customer service capabilities, optimize operational workflows, and raise customer satisfaction. In this article, we will investigate the impact of AI chatbots on customer service in SMBs, highlighting their efficiency and round-the-clock availability.