Introduction: In today's fast-paced digital world, customer service plays a vital role in the success of any business, specifically small to medium businesses (SMBs). With constrained resources and manpower, SMBs frequently struggle to provide round-the-clock customer support. However, with the arrival of AI chatbots, these businesses can now enhance their customer service capabilities, optimize operational workflows, and boost customer satisfaction. In this article, we will examine the impact of AI chatbots on customer service in SMBs, highlighting their effectiveness and round-the-clock availability.