Introduction: In today's fast-paced digital world, customer service plays a vital role in the success of any business, particularly small to medium businesses (SMBs). With limited resources and manpower, SMBs often struggle to provide continuous customer support. However, with the advent of AI chatbots, these businesses can now improve their customer service capabilities, optimize operational workflows, and raise customer satisfaction. In this article, we will explore the impact of AI chatbots on customer service in SMBs, highlighting their efficiency and continuous availability.