Introduction: In today's rapid digital world, customer service plays a crucial role in the success of any business, especially small to medium businesses (SMBs). With limited resources and manpower, SMBs frequently struggle to provide continuous customer support. However, with the arrival of AI chatbots, these businesses can now improve their customer service capabilities, optimize operational workflows, and raise customer satisfaction. In this article, we will investigate the impact of AI chatbots on customer service in SMBs, highlighting their effectiveness and continuous availability.