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What is the role of an outsourced call handling service?

Software

call handling

,

inbound call centres

,

outsourced telephone answering

https://outsourcedcontactcentre.co.uk/what-is-an-outsourced-telephone-answering-service/  
Outsourced call handling services make use of outside companies as virtual receptionists to handle inbound communication in a transparent manner on behalf of firms